Monster Sports is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998, the data controller is Monster Sports.
Information We May Collect From You
We may collect and process the following data about you:
Details of transactions you carry out through our website www.monster-sports.com [the Site] and of the fulfilment of your orders; your name/invoice address/delivery address/email address/contact landline or mobile number.
Information that you provide by filling in forms on the Site, including, but not limited to, information provided at the time of requesting or subscribing to any service.
Uploading material or becoming a registered user or if you enter any competition or promotion sponsored by us.
Information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example to report a problem with or submit a comment regarding the Site.
Details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access.
How We Store & Process Your Information
The data that we collect from you is processed by:
Staff who work either for us or for one of our service providers.
Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
All information you provide to us is stored on secure servers.
All credit and debit card payment transactions will be processed on our behalf by Secure Trading and PayPal.
Your credit and debit card details are provided directly to Secure Trading or PayPal and are never revealed to us.
Secure Trading operates a secure server to process your payment details.
Secure Trading encrypts your credit/debit card information and authorises payment.
You can access PayPal’s website at www.paypal.co.uk
Where we have given you [or where you have chosen] a password which enables you to access certain features or parts of the Site, you are responsible for keeping this password confidential. You must not share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses Made of Your Information
We use information held about you in the following ways:
To carry out our obligations arising from any contracts entered into between you and us, for example to fulfil your orders; to provide you with information, products or services that you request from us or which we feel may interest you, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication;
To ensure that content from the Site is presented in the most effective manner for you and for your computer;
To allow you to participate in any interactive features of our services, when you choose to do so; and to notify you about changes to our services.
We may also use your data, or permit selected third parties to use your data, to provide you with information about third party goods and services which may be of interest to you and we or they may contact you about these, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication. If you do not want us to use your data for direct marketing purposes, or to pass your details on to third parties for marketing purposes, please notify us by email or in writing.
Disclosure of Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or un-checking as directed certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting us by email or in writing.
The Site may, from time to time, contain hyperlinks to and from internet sites operated by other organisations. If you follow a hyperlink to any of these sites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to such sites.
Access Your Information
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to an administration fee of £10.00 in providing you with details of the information we hold about you.
Cookies & IP Addresses
How to Contact Us
Customer Service: [email protected]
Monday to Friday 8am – 8pm
Saturday to Sunday 10am – 6pm
PO Box 1425