We’re committed to selling quality products we hope you’ll enjoy using but we’re also aware, for one reason or another, there may be a time when you need to exchange or return something you’ve bought.
Our Returns & Exchange Policy
- Your order is reported within 48hrs upon receipt of goods.
- All returns are received by us within 7 working days.
- The sender agrees to bear the return cost of returning any item, except in the case of faulty items or incorrect orders received of which we will reimburse in full, after receiving the returned item.
- The item must not have been used or worn.
- Original labels and tags must be attached.
- Your returned item must be securely packaged and sent by a Recorded ‘Signed For’ service which should include compensation cover, as we will not be held responsible for items lost or damaged in transit.
- Refunds will be issued in the same tender type with which they were purchased.
- Refunds will be credited to your original method of payment and will be processed within 2 working days upon receipt of returned goods. This means the credit to a payment card may take up to 10 working days from receipt of goods. This time frame is dictated by and dependent upon your card provider.
- Exchanges will incur a fee of £2.99 or 10% whichever is greater to the value of goods being returned. This is to cover administration and return postage and packaging costs.
- Refunds on returns are subject to goods being returned in saleable condition and or in the event of faulty goods, they will be subject to inspection and agreement of Monster Sports.
If you would like an exchange [Section 9], please make payment to our PayPal payment address: [email protected]
Once your returned item has been received, your replacement order will be dispatched according to availability. If the item is out of stock, a refund will be issued.
Once your returned item has been received, a refund will be issued minus shipping charges [where applicable].
Please ensure your returned item is securely packaged and return it to the address below:
PO Box 1425